Star8 FAQs

FAQs

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01 What time will the chips be released?

Chips will be checked out daily at 12:00PM(UTC+8:00)

and automatically released by the system to the chips wallet by

7:00 PM(UTC+8:00).

02 Failed to get the verification code?

Failure to receive the OTP verification code is usually related to the following three reasons:

1. The telecommunications network is unstable/maintained.
2. The current network environment is of poor quality.
3. The cellular network has not been refreshed for a long time.

To get the OTP verification code automatically:

📌 You can try restarting the phone
📌 Turn on Airplane Mode for 20 seconds, then turn it off to receive the OTP verification code normally.

If you are still unable to get the verification code, please contact our customer service for assistance.

03 How to download LIONKING/918KISS/MEGA88

After logging into platform, enter the LIONKING/918KISS/MEGA88 game interface

and click "Download".

04 How can I log in to LIONKING/918KISS/MEGA88?

LIONKING/918KISS/MEGA88 does not require ID and password.

Please follow the steps below to log in to the game.

1. Please clear all applications from your phone.

2. Open our app/mobile web version again.

3. Find LIONKING/918KISS/MEGA88 and click "Start Game".

05 What time will the 4D lottery be held at 3:30 PM and 7:30 PM?

After the (afternoon) lottery draw,

you will receive your winnings after 5:30PM(UTC+8:00)/ After the (evening) lottery draw,

you will receive your winnings between 9.30 PM and 10:00 PM(UTC+8:00).

06 Why is Instant Top Up unavailable during early morning hours?

We would like to inform you that the Instant Top Up service will undergo brief maintenance every day at midnight. Please refer to the details below:

1. Instant Top Up Deposits: 11:50 PM - 12:30 AM (UTC+08:00)

2. Instant Top Up Deposits (MAYBANK): 02:50 AM – 05:00 AM (UTC+08:00)

Please note that Instant Top Up maintenance may occasionally be delayed.

We appreciate your patience and ask that you wait until the maintenance is complete before attempting to top up. Thank you.

07 What should I do if I can't select the grayed-out bank account for withdrawals?

Please delete your current/old bank account and then re-add the same bank account details.

After completing these steps, you can try to withdraw money again.

08 What should I do if I am stuck in a game and cannot quit?

You can try to log out of the game by closing the app and logging back into your account.

If you still can't log out of the game, please contact customer service for assistance.

09 What can I do if I can't install the app on my phone?

Ensure that your phone has cleared its cache and that you have not downloaded the same app repeatedly,

then enter the latest URL of the platform to download and install the app on your phone.

10 What should I do if I experience lag while playing the game?

You can check if the network can be used or clear all the apps in the background of your phone and re-enter the game.

11 Where can I check my 4D winning score?

You can check it in EKOR by clicking on the winning prize.

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12 Why do I keep encountering a "transaction cooling-off period" when I top up with PUBLIC BANK?

Transaction Status : Transaction is on hold 🕘

According to the latest circular of Public Bank dated June 22, 2023 .

The bank has introduced the latest system called :

"Transaction Cooling Period" , which will randomly review each user's transfer.

The bank will take a few hours to 3 business days to approve & process.

Notice:

Once you (bank receipt status shows success), please contact us again to solve your problem, thank you.

13 How do I set up a payment code?

Please follow the steps below to set up a payment code:

1. Click "My" âž¡ "Settings" âž¡ "Reset Payment Code".

2. Please enter the "Payment Code" you want to set up.

3. Re-enter the "Payment Code" for confirmation.

4. "Success" is displayed to indicate that the setup has been completed.

14 How do I calculate the cashback (chips) on my bets?

The rebate will be calculated based on your yesterday's bet, and the rebate will be paid in chips. The following is the calculation method:

For example:

- Total betting volume for the day is RM 10,000

- The game EKOR [The rebate is 1.0%]

- Total rebate earned, RM 10,000 x 1.0% = RM 100

15 How do IOS devices (Iphone & Ipad) perform LIONKING/918KISS/MEGA88?

IOS devices are unable to play LIONKING/918KISS/MEGA88 due to vendor issues.

For the time being, users can only use Android phones to play LIONKING/918KISS/MEGA88 games.

16 How many times can a user withdraw funds in a day? What time will the number of withdrawals be reset after the number of withdrawals is used up?

You can only make 3 withdrawals per day, and the number of withdrawals will be counted from

12:00:00PM -11:59:59AM(UTC+8:00).

The number of withdrawals will be reset after

12:00PM(UTC+8:00) every day.

17 How do I install the App on IOS?

IOS is currently unable to download the app, and for the time being, the game can only be played through the web version.

Users can contact customer service to get the link to the web version.

18 What do I need to do if I click on "Download Game" in the 918KISS interface and get a white screen?

If the user clicks on "Download Game" to display a white screen, please follow the steps below:

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As a leading international online gaming company, Star8 proudly features world-class game information experts, a helpful and experienced customer service team, and a professional marketing and state-of-the-art technical team. This collaborative effort ensures that our customers, with Star8 at the forefront, can indulge in the ultimate gaming experience within a safe and secure environment. We prioritize the satisfaction and safety of our players through the combined expertise of our dedicated teams

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